shares her success secrets with housekeepers, cleaners, maids and other Home Service professionals: gain more respect, earn more money and elevate your service from "So-So" to "Five Star"!
(Listen on: Anchor, Spotify, Pocket Casts, Breaker and Google Podcasts)
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This week we define "micro business" and "micro-preneur", give you a bit of my own background story, discuss why mindset is so important, and highlight some of the topics of upcoming episodes.
In this week's episode, we discuss what "service" truly means, how to shift to a service mindset, how to release the stigma of being a service professional & what you can do to have a client-focused approach to your work.
What really happens when you get distracted & what is the true cost of your distractions? Learn three ways to be more focused, less stressed, serve clients better & enjoy your work more!
Toxic people-clients, vendors, employees, love to push our buttons, gain attention & steal our time, energy & happiness by getting us to react to their illogical whims. Learn 5 effective ways to deal with a toxic client.
This week: We talk about how to improve your people skills, why its important and 5 easy ways to raise your emotional intelligence.
In this week's episode we discuss the most asked question among solo housekeepers, cleaners and maids: "How do I price jobs?" We will talk about 3 common approaches, two things you need to know before you even think about pricing, and an easy formula for figuring out what price range your services should be in.
Are you hungry for work? Are you chasing after all of the clients who contact you? Are you finding that some clients are high-maintenance and you are too stressed to work with them anymore? Well this week we will talk about the 7 types of clients that you will want to avoid, and how to spot them before they even go on your schedule.
I hear many housekeepers, cleaners and maids say that they don't do on-site estimates-that it wastes their time and stresses them. I also hear some say how they were blindsided at the terrible, filthy job they did that came in on their online booking form. This is one instance where an on-sight estimate would have eliminated that problem! In this episode I give my reasons for why you should do on-site estimates, if you are currently not doing them.
Do you find yourself overwhelmed with caring for clients, family and doing all the other things that need attention, and having no time to yourself? This week's episode will reveal 3 ways for you to keep it simple!
Projecting the right image is the most important thing when operating a service-based business. In this week's episode, we talk about what we mean by "right image", why its important, and how to successfully project the right image for yourself and your business.
What separates you from the other services just like yours? Do you give your client's that "WOW" experience? In this weeks episode, we discuss the difference between "customer service" and "customer (wow) experience", and share three simple and effective ways to give your clients an outstanding experience, before, after and each and every time you visit.